Some years ago, on a CX 747 en route from JNB-HKG (at 4am local time with 3 hours to run), crew called for a doctor to help passenger in severe pain with breathing difficulties. On the second call, a doctor and a South African Army medical orderly appeared, brought the patient forward to recline in a First Class angle-flat seat and gradually stabilised him. Although the Captain offered to divert to KUL or PEN, the doctor recommended continuing to HKG, where passenger was (against his wishes) stretchered off and – at the Captain’s insistence – officially refused boarding of his CX connecting flight to TPE.
The cabin crew gave each medic breakfast in First Class and a bottle of champagne (“the least we can do”) while the Captain promised CX would refund their fare. Result: the passenger got the best possible treatment in the circumstances, the (modest) medics were relieved they had saved him (although the doctor said se didn’t think it would be for long!) and 250 disembarking passengers decided they’d just flown the world’s best airline and would be very happy to do so again.