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Marcus – I can identify with every incident you describe. Your phrase “being able to re-assure and lead, in an emergency intervention” puts it exactly.
Martyn – I always offer ID even if it is not requested.
HarryMonk – sometimes we save the airline a great deal of money. I don’t want any reward from the patient but I think at least a genuine thank you from the airline is in order. If something saves your business thousands of pounds do you just say “good luck to me”?