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I’ve had mixed experrience with purchasing an Econ or Prem Econ and upgrading to Upper … availability is OK out of New York if you’re fairly flexible but really difficult from San Francisco, my home airport. I’ll give them one more chance for a trip in 2014 but if they remain so stingy with the Upper Class tix, I’ll form another loyalty bond. Their res agents are lovely to deal with, tho.