Two thoughts: I paid a fortune for these tix because they had to be rebooked. I had to push everything forward a month, so paid a change fee plus a huge amount for the new fare … probably $500 each, I couldn’t bear to look at my credit card statement. So many details to unscrew. I knew that the agents were contracted out but BA had my money, so I expected them to take care of me. I’m glad some of you “got it” .. had we stood around at the gate, we would have slept in Bologna.. I’ll never understand how airlines manage their business, and this non-communication is a huge problem. Now that some time has passed, I realize that I just wanted some sympathy from BT people, and I thank you for it.