Reply To: Why do people fly on British Airways?

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LuganoPirate
Participant

Yes BigDog, communication, something so many airlines fail miserably to do. Why not tell passengers what’s going on. Better to hear cancelled till the later flight or even till tomorrow. At least you know what’s happening and can deal with it. For instance if told immediately perhaps Judy would have taken the train to Milan and flown from there, but at least she could make the choices.

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