Reply To: Why do people fly on British Airways?

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BA generally offers uniform and predictable service (Good or bad), and they treat their customers with respect (relatively). The worst are Middle Eastern, esp. Emirates that toss their customers like rubbish and Customer Service follow-ups are the worst I’ve seen (they’re punctual – no issues there, just that they sound so blasé and unapologetic, and their responses are template-ish!)

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