I make no secret about why I fly BA in Europe.
** more free flights than I could possibly use
** great lounge access in London
** go to most of my destinations
** on occasions I have to buy a ticket, gain more airmiles
** good flight timings
** longhaul – is a different matter
Fair to say that over the years, i ve had shocking service from most of the major airlines. In Feb 2013, I could have written the same and changed the airline from BA to LH.
SimonS1 is absolutely right, we live in a very competative market and with prices going “south”, but costs increasing (taxes etc) – it is a recipe for disaster as far as service is concerned. Customer Service has to be paid for – by the way airlines are charging for all and sundry, it appears that even printed boarding cards sometimes arent budgeted for (Ryan Air) or in your case decent Customer Services (from BA).
Would this stop me using BA ? Not is they flew to where I wanted to go, at the time I wanted to go for the price I wanted to pay!!!
EDIT – to be fair, I take more flight that are neither worthy of praise or complaint than memorable flights ….. perhaps that is the way its meant to be!!