Unfortunate occurrences happen on all airlines.
Must say I had an outstanding club europe day return flight to brussels yesterday. Outbound plane was on time and I had a nice selection of sandwiches and afternoon scones.
In the evening, I had a lovely prawn salald and outstanding service from crew who recommended I washed it down with champagne.
As gold, I can access the lounges, but I cannot see why people complain a short haul club europe. Non status passengers get lounge access and extra luggage. Overall, I was very impressed with the offering.