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VK I am not expecting a response from a CEO of a company what i do expect is that when I do bring a genuine grievance to someone’s attention I do expect a response. Taking 3 weeks and 8 weeks to deal with minor but justifiable issues on CE tickets isn’t really acceptable.

Furthermore the answer to the feedback given previously on Flyer Talk from BA speaks volumes 630+ posts and I would guess not more than 20 positive ones. There are a lot of very frequent travellers in F and J cabins there that aren’t happy and BA’s response says everything and clearly indicates that they are not listening to feedback at ANY level.