Reply To: BA T5 First lounge…disaster.Create Topic Home › Forums › Airlines › All airlines › BA T5 First lounge…disaster. › Reply To: BA T5 First lounge…disaster. 26th May 2013 at 09:53 #518666 openflyParticipant Emailing the Keith.Williams address is a waste of time. You might get a reply after two or three reminders. Usual BA attitude…ignore them and they might go away! And that is from the CEO!