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I have not had the chance to pass through Heathrow this month to comment on this subject.

However, from previous issues on seperate subjects, I do have a few email addresses, which when contacted responded very quickly and solutions that Customer Services staff could not offer, were provided.

I would suggest sending conerns, comments, complaints to the below, knowing it will certainly be read by the right people.

Whether there is any action, that`s another case..

<a href="mailto:[email protected]“>[email protected] (CEO)
<a href="mailto:[email protected]“>[email protected] (MD Brands & Customer Experience)
<a href="mailto:[email protected]“>[email protected] (Global Customer Relations Manager)

NOTE – all the above addresses are available in the public domain / by guess work. Nothing confidential.