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#518653

esselle
Participant

Despite being a longstanding gold member of the BAEC, with a short period as a Premier card holder, and a drop down to silver for a couple of years recently, I have never been asked to take part in any customer research by BA.

Years ago, the then pretty decent BA lounge in CDG1 became no smoking, as a result of extensive customer research.

Maybe I am just unlucky in never being asked my opinion.