PatJordan you are not being naive at all. BA usually will only respond to a given situation when they have an overwhelming amount of complaints.
In regards to the flyer talk thread, what a disapointment. It starts out well enough from BA’s end…acknowledgment that the transition hasn’t been ideal. But followed by a suck-it-and-see approach to the offerings which are apparently a result of customer feedback.
Then we have 20-odd pages of feedback almost entirely negative. And what is probably the most telling indication are the photographs. Total and utterly unacceptable. Yet, BA haven’t come back to respond to these pictures. Very sad.