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esselle’s idea has some merit.

I have made my views known to BA via their customer service link. I don’t have access to anyone senior in BA, but if enough of us make contact with BA (to individual executives where possible) surely somebody will take these views and comments seriously?

Am I being naive here? I hope not, but only time will tell whether I receive a generic response or one which takes account of what I believe to be balanced and fair comments.