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Indeed rferguson – a long and windy statement on FlyerTalk with the usual corporate guff about something appropriate for the time of day, high standards our customers expect, research being done, high quality, new partnerships, response to feedback, continuing to monitor blah blah.

Followed by 25 pages of posts and barely a single positive amongst them.

Summarised – it’s a disaster, but we have signed a deal and its tough wotsits.