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I took the trouble to read the comment book by the hot buffet yesterday morning.

I think I can safely say it was cover to cover fury, anger and disappointment. I am not sure I have ever read anything quite like it.

The thing about that lounge is that is it what most trading companies would kill for: a place through which most of its highest value, most loyal and biggest spending customers pass very regularly. It defies belief that BA should allow so many of them to be so unhappy.