May I back track a little. I enjoy the lounges at Heathrow but do not know the rudimentals of how they are staffed and who is providing the catering. I was aware via this site that change was afoot but did someone, on page one of this thread, possibly Esselle although maybe not page one or indeed Esselle ! say that the Concorde lounge was the first lounge to have the new broom swept over it ? If so when did it happen ? Does the new caterer provide their own staff? This may well be why the lovely efficient ladies have gone. Please enlighten me.