Reply To: BA T5 First lounge…disaster.

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People don’t always like change…variations to routines can really upset some people. So modifications to what has been status quo in the T5 F Lounge clearly is irking a few people. Best to be patient and see how things unfold. Give the new suppliers some time to get used to the facilities, the supply chain, service routines, etc. no doubt all will work out well in the end.

Baxter Storey are the caterers at one of my client premises. They had a rocky start, but got into the rhythm before long. Also, the MD of the firm gave Baxter additional funds to up their game (perhaps something BA may consider if constructive customer feedback is received), and Baxter’s are now getting great feedback from the employees.

I met some of the BA catering team at last year’s Taste of London, and they were very receptive to feedback. Despite this being raised often on these boards, it is a good opportunity next month to air any feedback.

The real beauty of the T5 F Lounge for me is the space, the calm, the Ability to do some work, or relax before my flight. Catering is low on my list, and if there is nothing in the lounge (either through supply issues or personal preference) then there are plenty of alternative choices in the terminal. I certainly wouldn’t consider it a ‘disaster’.

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