“The new catering company took over on the 2nd May. After four days, the shelves are empty, no cold collation, the Walkers biscuits and cake have gone. The jams and Marmite are bulk loaded…it is fried breakfast or nothing.”
Sounds to me that the handover has gone badly. Ordinarily I’d expect the exiting contractor to have transferred all consumables to the incoming contractor and there should be enough to last a good few weeks while the new contractor beds in and sorts out their own supply chain. Seems to me that’s not what’s happened here.
BA bears the front-end responsibility as far as passengers are concerned but this really is a downstream botch up for which Baxters and Compass need to take responsibility. I hope they’ve got an adequate mechanism in their contract to hit either contractor for losses and costs.