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openfly
Participant

Further to my opening salvo, I went to look at the South Galleries. Little seems to have changed there. It would appear that the First Lounge has taken the hit. So much from the previous caterers has disappeared. The empty shelves look depressing. Goodness knows how the European travellers will receive the total lack of cold buffet. It’s a fry-up or nothing. In the hots there is a much smaller selection than previously.

The staff seem to be unhappy that the passengers are unhappy with the offering. The visitors book makes interesting reading.

The BA lounge manager told me that there are massive concerns at the poor reception to the new cost- saving product. There is little in the First that you cannot get in the Galleries.