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openfly
Participant

My first trip thru T5 for a few days. The new catering company took over on the 2nd May. After four days, the shelves are empty, no cold collation, the Walkers biscuits and cake have gone. The jams and Marmite are bulk loaded…it is fried breakfast or nothing.

It is rather like the Gatwick First with bacon! One can only assume that times are so hard at BA that massive cutbacks have to be made.

The staff are unhappy. The BA lounge manager told me that the complaints are flooding in but it will take time to sort out. The whole thing should have been a seamless changeover.

I can only imagine that the First lounge will be combined with Galleries in the near future, again to cut costs more.

Can BA get anything right!?