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MarcusUK
Participant

I agree with openfly.

Virgin Companies are terrific on Brand and image, but substance lacks when you are signed up or receiving the service. My last flights were atrocious with them sadly, and with friends and colleagues finding the same, i do not use them anymore.

A different uniform will not change the attitudes, improve the food quality or presentation, or stop unhygienic practices on board. They have all the hard products lounges etc, but the poor quality of their staff is letting them down in recent years.
I see them much more as a leisure Airline, and not dependable on service or experience. I have let go of my Gold card membership with them, and switched my business and leisure to another Airline.

However, Vivienne is a terrific character and quite suited to creating something original for the Airline, and herself is a true British Icon.