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Another example of the appalling customer service that Turkish Airlines offers. I ended up taking them to court in Turkey, something that was certainly not sensible from an economic viewpoint but gave me an enormous amount of satisfaction.
Turkish can be acceptable when all goes according to plan but if there are problems (in particular at Istanbul) then they are close to useless. Their customer services department is an utter waste of rations and they are the reason I have flown 11 times to Turkey this year and not once with Turkish Airlines.