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Let me chip in here too….I am a frequent traveller, and although KLM is not my preferred carrier I have used them for a long haul to Singapore (January 2011) and before that to Johannesburg (December 2010). Both cases I had booked economy, was upgraded (as Platinum for Life) to economy plus (at no extra fee). This was already granted before the flight. On the outbound leg to Jburg I was further upgraded to Business Class. The economy plus option is not bad at all……
KLM definitely are more on my radar screen again…