He had no higher cards to begin with. Travelling with Aer Lingus was the first mistake.
The crews have been more battered by management than I care to find out about. We all moan about how BD have no direction, BA favour ex-EU pax, and LH’s all around poor customer service, but EI was once a fine airline, part of an alliance with powerful partners. Its now a low fare airline shorthaul and ‘full service’ longhaul – with a view to becoming all full service and alliance aligned again. Its main competitor owns a large part of it and is snapping at its heels to have a full corporate take over.
Cut the CSD some slack. Maybe next time travel Swiss.