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It sounds to me that you were entirely justified in demonstrating a degree of annoyance at being badly treated by the airline – it is so easy for a CSD to respond in prissy fashion and little can be done in response. You may find the video function on a blackberry/Iphone an interesting approach next time you find arrogant and unhelpful staff attitudes. Uploading it to YouTube should at least prove therapeutic.

As for VK’s vulgarity – I for one thought it rather amusing.