Reply To: Abuse of authority

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Not at all acceptable, but certainly within her legal rights to make you obey her commands – trouble is, she has been given this authority without any understanding of when it is appropriate to assert it, or appropriate customer service skills.

While I have no trouble believing you, it is nonetheless hearsay; you don’t have pictures, video or a transcript or evidence of your dissatisfaction and it’s therefore in quite a different category from the example of Thomson Holidays.

The thought of a complaint about Cunni Lingus “going viral” is has me reaching for a Dental Dam, though am not certain any airline is handing these out in their F washbags…..

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