I certainly think the CSD over-reacted to your initial shouting but human being DO make crack under pressure and this lady certainly was not good at “neutralizing” a situation. May be Aer Lingus should send her back for a refresher course on how to deal with unhappy passengers.
I thought VK’s playing with word was lovely but apparantly too “adult” for the Flying Nurse!!! The person may or may not be prudent, certainly short on humour!
High-Life without Abuse to All!!!