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Hi Tom,

I wasn’t happy with myself when I raised my voice, but quickly apologised and made sure my kids were aware that I was not happy with my own behaviour.

The point of the posting is not to elicit sympathy, but to question the CSD’s abuse of her authority by threatening to have me off-loaded from the aircraft when my behaviour and approach had moderated to normal behaviour within minutes – polite, but firm nonetheless.

I felt threatened and I believed this to be a complete over-reaction to the situation.