My wife and I had a very good experience with LH last year (MCO-FRA in Business). So much so that I contacted LH complmenting the service.
I didn’t get so much as an acknowledgement of this from LH.
It seems it’s not just complaints that LH choose to ignore…..what sort of business model is this? Do the decision makers not realise that there is competition on most routes, and if LH choose to ignore their customers, then they do so at their peril.
I often wondered if company executives read this forum, and if so do they take note of what is posted??