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The Spa at T5 is a joke. Partly due to design, mainly due to the staff, The old Molton Brown Spa at T4 was superb, you could always get availability and the staff were well trained.
The times I have used T5, the vast majority of times I’ve turned up 3+ hours in advance and not been able to get a treatment. The last 3 times (out of approx 40 trips) that I’ve been able to, the staff are so badly trained, one actually slapped me around the face whilst giving me a facial. (before anyone asks, I had said nothing, my eyes were shut and I had done nothing to insult her!)
Complaint logged at the desk when I left, complaint logged with BA, will never use the awful Elemis spa again!