Reply To: Upgrading with BA miles – is it possible with travel agent bookings?

Back to Forum


Biggless….I really was begining to think it was just me….. On April 8th it was not possible to get a booking in the spa 3 hours in advance of the flight. My wife and I have endured this before and asked if T5B had space. They did but at -45 and -30 to departure. We booked it and went over there from the Concorde room with the kids.
Needless to say whole experince spoiled when at -20 my name was called despite my wife being at the boarding gate with the kids.
The Concorde room is lovely but the spa is laugable in all 3 loactions at LHR. It is generally undermanned and allowing any one with lounge access to get in, results in a pretty shabby experience for First Tickets holders.
While I am in full flow….what is it with the toilets in the lounges which frankly seem to smell.
T5 security in 2.5 mins…not in my experience even with Special Services sweeping the floor in front of me.

Not sure about others but whilst I like the lounges I really would prefer that as much effort and focus went on the inflight product where I will be spending up to 12 hours rather than 60 mins in the lounge.

Be up-to-date
Magazine Subscription

To see our latest subscription offers for Business Traveller editions worldwide, click on the Subscribe & Save link below