Reply To: Upgrading with BA miles – is it possible with travel agent bookings?

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Delighted to see Goldcardsaplenty and Biggless are on the same song sheet……

What is likely to be my last paid for flight with BA does not allow any upgrade as the options are shaded. No doubt as I originate somewhere other than London on London airways

BA have lost the plot in both prices and service. There are so many quirks with and all designed to ensure passengers pay more. The last trick I found was trying to book 4 seats and getting prices that were astronomic. Reduced to the request to 1 and the fare dropped by 65% got the same fare when booking 2 and 3 passengers but when asked for 4 the fare for all 4 soared also. In the end booked 3 then a 4 the next day by which time it was again showing fares at the lower level.
They should look at and see what a first rate website is like providing details on the best availabily and fares.

I have been trying again this evening to find redemption opportunities ….almost anywhere but for an hour now, off and on, all I get is


Unfortunately our systems are not responding, so we are unable to process your request at the moment. We apologise for this inconvenience and suggest you try again later.

I recently wrote to BA about this and other issues on and recieved the following reply.


I am sorry you found was not as easy to operate as you would have liked. It is extremely frustrating when you are trying to book or find information online, and things don’t do what you want them to.

We get many thousands of visitors to the website every day and thankfully the majority of them don’t have any problems with it…But I would like to assure you that we are continually making improvements to as a result of feedback we get from our customers…So your comments are invaluable to us….end quote

In other word you are an indiot and cannot operate technology.

A friend this morning spoke to the lounge dragons in T5 and not one knew about the changes to open access for golds. He then asked at DUS on the way home this afternoon and again no one had heard about it. It is really sad that BA cannot /will not communicate with their staff and then listen to them. In the past they have been able to influence and change some of the more daft policies dreamt up by the trainees on the graduate programme. Now they are the last to know!!

The head in the sand attitude to customers is trully awful to see from this one time great airline and matched only by the myopic views of some on this site.

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