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My company has booked me on a trip to Chicago in WT+ next month and I was hoping to use BA miles to upgrade to NCW or First for at least the red-eye on the return. However, the option to upgrade under “my booking” is greyed out and, reading the T&Cs for the BAEC (I am a Gold card holder), it disappointingly states that upgrading using miles is not an option for bookings made through a travel agent.
I find this frustrating as I know from experience that Virgin will allow upgrades at the check in desk for company travel agent bookings. I understand that some companies have negotiated route deals with BA but mine does not and we have paid the going rate on the day of booking.
Does anyone know whether BA will ever allow upgrades in this situation?