Perhaps the thought leaders for this sector work for companies that, when they become bankrupt, are rewarded by chapter 11 and allowed to start again?
In the ‘land of the the free’, this is how things work and why your legacy airlines treat their customers this way.
In Europe, the service is not always great, but it is better than the US. In Europe employees still have more protection, e.g. the BA strike.
In the middle east and asia, service standards are very high.