Reply To: Is this any way to run a business?

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As I fly more and read more and learn more … I am amazed. I’ve concluded that the airlines are the only business in existance where torturing your customers is not only the rule but the more detailed and painful the torture, the more the airlines seem to thrive. How can a business treat it’s customers the way we are treated? I’ve personally experienced very few incidences of outright torture, but obviously I’ve been very lucky. How can you present yourself as an elite member at an airlines’ lounge while flying on a domestic first class ticket and be turned away because it’s only available international first class passengers? Who thinks up this stuff? Perhaps before I die a senior management person will explain it all to me.

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