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transtraxman
Participant

I have just found these which could prove interesting.

“Travelers rate what’s good, bad about airlines in Consumer Reports survey” (in the USA)

http://www.tulsaworld.com/news/article.aspx?subjectid=15&articleid=20110529_15_E1_CUTLIN542044&allcom=1

and

“Consumer Reports Rates Top Airlines, Car Rental Companies”

http://pittsburgh.cbslocal.com/2011/05/30/consumer-reports-rates-top-airlines-car-rental-companies/