Reply To: 83.2% Vote for Industrial ActionBack to Forum
Am somewhat surprised Hippo as BA tried something similar around 20+ years ago I recall. It created “clones” which resulted in losing many business pax to Virgin as they preferred the more personable, individualised approach.
The remark wrt newbies was not intended to be snide. It was a statement that higher calibre recruits, with evidenced people skills think on their feet and are far better equipped to handle the multiude of inflight issues without needing management to intervene.
Right thinking companies attempt to reduce layers of management by increasing the calibre of recruit, improving quality of training and creating a culture of empowerment.
There have been several posts on BT which are of the view that empowerment throughout BA is on the decline.