rhamnous – Ah, “read between the lines”. A classic non-specific BASSA phrase that requires no evidence to back it up. Along with “keep the faith”, “believe”, “justice” and “fairness”.
Tete, I’m afraid you have a very rose tinted view of BA’s in flight service in the air. For years by far the biggest complaint about BA is the inconsistent standards of service. For every good crew, there is another that either does not want to be there or try and rush the service as quickly as possible and disappear off the bunks. All this points to the lack of performance management highlighted by pixel.
I note your snide dig at the Mixed Fleet “newbies”. Shame on you.