“All we passengers wish is for the angry BA staff to leave and be replaced by cheerful young people who do the job for a few years and then leave thereby preventing them from becoming bitter and twisted over-privileged troublemakers.”
Some of the best service I have experienced on BA has come from BASSA diehards.
They did not take their greivance out on me.
I don’t like BASSA, but let’s not smear all the people who are members, rather judge their performance on merit.
I’ve been looked after by some of the ‘names’ and they were very good at their job.