Reply To: Appalling service on BABack to Forum
The Cloud does appear to be broken, or at least switched off; I haven’t seen it in action for months; you would have thought there was some sort of maintenance agreement in place, but if not and it’s a choice between making someone redundant and a static cloud, I think I’ll settle for the latter.
There were some rumours that there was (surprise, surprise) dispute with BAA over who was responsible for maintaining it (electricity, cleaning etc.) though I would have thought it was a BA responsibility myself. So its future is uncertain, and I have read that there are plans to have it removed permanently (it would fetch a pretty penny at auction).
I really enjoyed watching it, but it might be more efficient to replace it with a model of Concorde suspended in that space, as I think BA has a few quite large models which are no longer used.
You can see it in action here:
LCY may be a “minimal” lounge, but it is not meant as a place where you would spend much time; there is bespoke artwork, you can get champagne, fruit and crisps enough to tide you over before the snack served en route to Shannon.
Here is a pic of the “minimal” lounge and having used it myself I would say it’s more than adequate:
No other airline has a dedicated lounge at LCY; there simply isn’t the space (at present) and the concept is very much turn up and go, with the whole departure area having (relatively) comfy seats, free wifi and bars and snack options available for purchase. It’s ridiculous to paint this as BA “not being committed to proper business service”.