Reply To: Appalling service on BABack to Forum
Despite their infuriating patchiness in way too many areas for Willie Walsh to be sitting comfortably, there is one area where BA certainly deserve credit- their amazing T5 lounges.
Particularly if you’re flying short-haul, time spent in the lounge can represent a big percentage of the journey, and BA have the best lounges (certainly in Europe.)
Although I’m not a big fan of the Concorde Room (too dark and poor views) the huge BA First lounge is Europe’s best, with amazing panoramic views over much of Heathrow, decent lounge food, and ultra-cool ‘best of British’ design. The business lounges don’t fall far behind either.