Reply To: Appalling service on BA

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“My point being, if you just enjoy yourself and take the pessimism away, no matter what airline you fly with, you will most probably enjoy it.”

On the other hand, if BA cleaned their aircraft properly and provided the same level of service as Air Malta, everybody would be happy without the need for mental gymnastics.

As with Pavlov’s dogs, we are all conditioned by our expectations.

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