Reply To: Appalling service on BA

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I agree with most of the above posts, sadly. BA just does not have the prestige it once had, although many of the old school management & crew (especially some of the longhaul crew, who really should pack-up & go home) seem to think it does. They are living off old glories and this cannot continue. The product suffers (First, CW, WT+) from under-investment during it’s life-cycle – all bells & whistles when launched & then cut-cut-cut! After this they “enhance” by adding soft improvements but only when it’s too late! I was BAEC Gold but have moved 95% of my business to other carriers where the balance of product & cost is more evenly distributed in my favour. You would think that BA have never seen/experienced or heard about what SQ/LX/EK etc etc are delivering to premium pax!

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