Reply To: Appalling service on BABack to Forum
I think the BA brand has completely disappeared and I am sure many of you would agree with me.
The Club World seats are good as well as the new First.
However the service offered in those cabins are just appalling and cheap!
There is nothing special with the Club World main lunch/dinner service, the napkins and tray covers are cheap and nasty and the tray itself contains the bare minimum.
The afternoon tea/breakfast service is just shocking!
There is no difference in the products offered in WTP and WT apart from a glass tumbler for your wine and a newspaper. WT customers do not even get a small snack with their drinks.
Customers keep complaining and BA is doing nothing about it. I spoke to some cabin crew recently and they said they feel embarrassed to offer such a service to customers who have paid so much money.
Cut backs have gone too far, this airline is turning into a joke. And it is absolutely ridiculous that they even try to compare themselves to SQ, EK, CX, etc.
This airline is supposedly back in profit again so it is time to wake up fast.