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I used Swiss yesterday for a single flight from LHR-GVA and what a pleasant experience it was. One of the things I liked was that as economy was not full, boarding cards were issued as if it was business class, i.e. middle seat free. Nice touch. Not like Ryan Scare that squeeze all passengers into 3 rows.
Chocolate on landing was also a nice touch, although I dont touch the stuff.
All in all, I can see from this one flight why Simon swears by them (for good reasons of course).