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Sorry for the late reply on this – just saw this thread
I do agree with you, Simon, re: inflight service on Swiss. However, your February experience outlines the one main problem with the airline… i.e. Having to connect in ZRH. Until they finish building a proper non-Schengen pier, the bus transfers and walking distances and procedures for connections (laptop cords out?!) put it almost on a par with FRA for ease (difficulty) of connecting there. GVA is not much better, especially now that it is clogged up with Easyjet traffic
Compare this to the effortless connections that are possible at MUC, or (albeit smaller) VIE, DUS and other such Germanic Star hubs. Until these are sorted, unfortunately I’m going to be avoiding Swiss for connections unless I absolutely have to…