Reply To: Cancelled Flights – Who Is Responsible?

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Just to be clear, when I say that the airline responsible for the mess must clear it up, I am refering to getting the pax on the next possible connecting flight.

If there is no connecting flight available and a refund is required, I imagine the company issuing the ticket must refund it, as it is hardly the customer’s fault that the journey was impossible.

However, as I said, I just throw the problem to the insurance company, that’s why I have insurance.

I use Air Malta a lot and over the years have suffered from some events.

They have always been straight with me and efficient, sorry that Mr Rhona’s friend found the call centre unhelpful, although I suspect they were right to signpost his friend to bmi. in the first instance

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