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My BMI domestic flights tomorrow have been cancelled. BMI tells me on the website that I can rebook for no fee within 2 weeks and up to 31 January.

I went to Manage my Booking thinking that the system would accommodate me on the basis of the above. No such luck – a Change Booking Fee for £50 is required……. Telephone contact is impossible. You would have thought that managing this situation via technology would be simple….

Any suggestions?