VK…just spoken to my BA 747 Captain mate and he assures me that usually deicing is done by an operators handling agent, not the airport company, unless the airport company is also the handling agent. In BAs case all their deicing at LHR and LGW is done by BA itself…..and, he adds ”not very efficiently at LHR”! The delays are costing BA a fortune.
So it looks as though this is a BA T5 inhouse problem that has to be addressed. Openfly has opened a can of worms that should rightly be made public.